What is an IT Service Desk?

Have you ever had problems with your computer, printer, or server? Certainly, you have – and when you do, the next few hours are probably filled with Google searches and mounting frustration. Want to avoid that situation? That’s where our IT Service Desk services step in.

As one of the top locally-managed IT service companies in Maryland, we have IT professionals dedicated to your account. Whether the problem is as simple as Microsoft Word, not opening, or if it is a more complicated issue with your server, our IT specialists can log in and fix the problem, in near-real-time, remotely.

24/7/365 Service Desk Services

During business hours, Swift Systems guarantees a four-hour response time to all of our customers. We offer after-hours options for emergency support requests. A 15-minute emergency response time is guaranteed to contract customers, along with customized support for enterprise business needs detailing a critical escalation plan and specialist assignments.

How Does the Service Work?

Our IT Service Desk service comes as part of one of our managed IT services. It is just one of the many advantages you get with a managed IT plan.

Other services include

• Day-to-Day IT Management
• Ad-Hoc IT Projects Support
• Virtual CIO: Consulting, Project, & Design Services
• Backup, Information Security, Disaster Avoidance, & Compliance

For a fixed monthly fee, you have a dedicated engineer who is intimately familiar with your IT infrastructure. Not only that but they are backed up by an expert team of IT professionals with a wide range of skills. Regardless of what you need them for or how long you need them, you pay the same price.

Want more information?

If having IT experts just a phone call away interests you, please reach out. This is the best way to get the IT help you need. It provides the highest value to maintain critical IT environments at a low fixed cost. Talk to you soon!