Yes, Your Business Needs Technical Support in Maryland

All businesses, no matter how small, use computers and other types of technology. It has become as mandatory in the office as having paper and a coffee maker. Depending on the size of the business, your company could have just a couple of computers, printers, etc., to a full-on array of computers, servers, VoIP phones, and so much more. Either way, having technical support in Maryland to make sure all of these things work as well as possible is essential. This is where having a Managed Services Provider (MSP), such as Swift Systems, can really help your company.

Swift Systems, founded in 1998, originally started as a mission critical data center with large-scale storage and remote access solutions. Today, the focus has turned towards becoming a MSP. As the premier choice for technical support in Maryland, here are five reasons why Swift Systems can help your company.

1. Enhanced Security

Laptops, desktops, smartphones, applications, tablets, servers, operating systems, browsers, wearable technology and the like all store and transmit data, thus requiring the strictest security measures. Swift Systems can assuage your fear of becoming the next headline in a high-profile data breach or data loss incident.

If you run a doctor’s office, you know how important security is, especially with all of the HIPAA rules and requirements in place. Hefty, hefty fines are levied in the event something bad should happen – a data leak, someone stealing information, etc. Swift understands this, which is why they offer Compliance as a Service (CaaS). It’s important to work with a HIPAA-compliant MSP, one who understands HIPAA regulations and how to supplement them with additional managed security protocols, policies, and procedures.

2. Proactive Approach to IT Problems

It’s very simple – you don’t want to have to worry about the daily IT operations. You certainly don’t want to have to second-guess the reliability and speediness of your network connection. Lastly, you don’t want to have to worry about what the state your IT environment will be when you get to work every day.

As a company, you choose to work with an MSP because they can provide year-round, around-the-clock coverage. Services such as remote monitoring and heightened security can detect potential disturbances and vulnerabilities, allowing Swift to resolve these problems before they develop into more critical threats.

There are even times, when using fully managed technical support, a problem could be found and fixed before you even knew about it. Again, you’re paying your MSP to worry about these things for you.

A CEO simply isn’t going to have the time to verify that the backups their company has taken actually work. Data management is a top IT challenge, so working with the right MSP, key executives can take advantage of proactive solutions that offer business continuity by combining remote monitoring intelligence with regular, encrypted backups, cloud computing capabilities and IT virtualization.

3. Maximizing Uptime

You know as well as anyone the power doesn’t stay on 100 percent of the time. Storms blow through, accidents happen and powerlines get damaged, you name it. Your business needs to be aware of this, as well as security breaches, data loss, or any other disasters that could damage your accounts and your company’s credibility.

There’s a definite need for constant uptime and business continuity. As a trusted MSP, Swift helps clients and prospects identify and prevent the kind of damaging impact a downtime event could have on your business. To avoid long-term downtime, you can use technical support that will keep your IT systems running smoothly and efficiently, so you can focus on their core business operations. By outsourcing basic IT functions to an MSP, you will be able to maximize uptime and allocate your internal staff resources to focus on strategic projects and business activities that will help grow your business.

4. Access to Newer Technologies

Often, if you have an IT staff, they are over-burdened and may lack the skills and training for certain tasks – or simply can’t handle the whole of the company’s network on their own. It’s OK – it does happen.

It’s important to realize this is a very real issue for your company. That’s when it’s key to remember you can always bring in some technical support help.

Not only can Swift help with having an extra team of IT experts able to troubleshoot and remediate issues that arise, you can benefit from having access to the latest technology and business-grade solutions that maintain uptime and profitability, such as remote monitoring and management (RMM), backup and disaster recovery (BDR) and cloud computing. Investing in these tools increases the reliability of your company’s IT infrastructure.

Investing in MSPs tackle existing labor constraints and prevent internal IT departments from always having to play catch-up. By working with an MSP, business can also receive a virtual CIO (vCIO) in addition to the business-grade technology for your IT infrastructure. A vCIO is able to understand and manage the evolving technology landscape – allowing you to better plan for the long term and scale your business.

5. ROI/Cost Savings

One of the biggest business values of MSPs is greater cost savings. IT budgets consist of many items: hardware costs, software and network infrastructure costs, and maintenance costs, to name a few. Also, the cost of labor is significant for any business, but especially for companies that rely on MSPs.

Maybe your company has no dedicated IT team and your employees are forced to compensate by performing technical tasks that are outside of their core area of expertise, slowing productivity and preventing your business from being able to grow.

With MSP, you are able to more easily predict your IT costs on a month-to-month basis. Swift Systems clearly breaks the ROI of MSPs down for you, and explain how freeing up more staff time to devote to higher value projects they’re properly equipped to manage increases productivity overall.

The Solution to Technical Support in Maryland is Clear

Swift Systems is available to help you manage all of your company’s technical support issues, regardless of what they might be. With almost 20 years of experience, the answer to your problems is just a call or click away. Find out how Swift Systems can help you today.

Let our Specialists take care of your IT Support