A Typical Day in the Life of Your Company IT Guy (or Gal)

You know they eat, sleep, play video games, and have built at least one computer. They work late at night doing IT stuff that is best scheduled when no one else is working. You know they keep your business running and are the backbone of your corporate office and day-to-day operations. He might be like SNL’s Nick Burns…I am talking about your typical IT guy, we’ll call him Stan, and his typical day.

 

8:00 am – Stan walks in the front door.

“Good morning, Stan. Better get your coffee. Did you see the email I sent to you this morning?”

8:15 am – Stan checks his email and responds to some immediate needs.

• “I clicked on a link from John in accounting. I think it was a virus. Oops.”
• “I got the blue screen of death last night. Do you have a spare laptop I can use while you look at this one?”
• “I can’t access the Internet.
• “Ray’s computer won’t turn on. He’s at his desk waiting for assistance.”
• “I can’t print.”
• “What does, This command will delete all files, mean?
• “I locked myself out of my computer, will you pleeeeeeaase unlock my account?”
• “The printer is jammed. Will you take a look at it?”

9:00 am – Stan gets his coffee.
9:05 am – He runs an antivirus program on a computer and unlocks a user profile.
9:25 am – Stan investigates the dead laptop and decides to set up a spare until he can wipe and restore the corrupt hard drive.
10:00 am – Stan checks the internet connection to the HR department office. He replaces a cable.
10:30 am – Stan turns on a computer. He finds it works just fine.
11:00 am – Stan clears the paper jam…his favorite.
11:30 am – Staff meeting
12:00 pm – Lunch at his desk reading Geek.com.
12:30 pm – Stan restores the CFO’s deleted files.
1:00 pm – He updates firewall rules.
1:30 pm – Stan gives marketing access to the corporate website ftp.
1:45 pm – Time to setup equipment for scheduled demo in the conference room.
2:30 pm – He runs a requested database report for the COO.
3:00 pm – Stan calls the company phone provider to discuss recent call quality.
3:30 pm – Time for the new employee on-boarding; computer station, phone extension setup, add new profile to network file permissions, and setup systems access.
4:15 pm – He logs off 5 user remote desktop sessions.
4:30 pm – Stan pulls some hair out. (Does this sound like your day?)
5:00 pm – He prepares for the planned email migration and server maintenance updates.
5:30 pm – Bob, the CFO, says “So what exactly have you been doing all day? I was looking for you at lunch time and you weren’t at your desk.”
5:35 pm – Susie in marketing calls to say the company website is down. Stan remembers he never got around to patching the servers.

No matter the size of the company, IT team, or budget, technical problems can get the best of a company and steam-roll everyone. It’s not for lack of expertise, it’s simply not possible to have all of the resources you need in-house, for the problems that may arise. Take a good hard look at the problems that you deal with on a day-to-day basis, what strategic goals you would like to focus on, and the skills that you need to outsource.

Once you have a company you can call, your business has access to staff with a wide-array of skills and experience, whether it be a network administrator, systems engineer, security analyst, 24/7 help desk staff, database specialists, programmers, or even a virtual CIO (vCIO). After your network and systems are evaluated, these resources can help you evaluate the company business processes and determine how your IT infrastructure can best support the organization’s current operations and growth in the future while providing maximum uptime. Not everything needs to be tackled at once, but at least it can become more manageable.

Does your one person IT show spend more time putting out fires than they have in a day? We have the in-house skills to solve the vicious cycle of “break-fix” issues. If this sounds like your day every day or you’re having one of those days, call us today at 301.682.5100 or 877.SWIFT.S.I (877.794.3874) or email an Account Executive for more information concerning our IT services.

As Nick Burns would say, “Was that so hard? And by the way, youuuuuu’re welcome.”

 

Gmp non compliance

Let our Specialists take care of your IT Support