Managed Services Software for IT Support Companies Manages Your Team More Efficiently
Managed services software is a management platform that handles a predefined set of IT services for customers. This type of software works just like a virtual assistant and is often used in several industries like B2B integration, information services, supply chain management, transportation, media, and utilities. It can be customized to perform any set of functions depending on your organization needs.
Business heads are the ones to determine whether there is a requirement for the managed service provider to take over specific administrative duties for the company. Once deployed, the software can determine what services are necessary and create automated rules for follow-through. Managed services software can support multiple clients at once from a set of centralized controls.
Managed software providers have seen the increase in demand for such product over the last decade. This is mainly due to businesses shifting to digital infrastructure with multiple systems and servers running remotely, dispersed workforces using mobile devices to connect, as well as various APIs connecting departments, customers, and partners. With the IT environment’s complexity, there has also been a greater need for managed services software.
7 Key Features To Using Managed Services Software for IT Support Companies
1. Account Management
As mentioned above, managed services software can take control of various organizations as individual accounts on a single platform. You can keep everything related to each client in one location, and tailor-fit each account according to client’s preference. Besides, you will also be able to track purchases and expenses, per account, and set alerts about contract renewal dates.
2. Asset Management
Another feature of managed services software is it can oversee your client’s IT assets by manually inputting them, or by importing asset information from various networks with a distributed asset scan. It can also run scripts to classify and import information on individual items and plan automatic scans regularly.
3. Advanced Reporting
As managed services software produces a significant amount of data, it will be difficult to process them manually. Fortunately, they have built-in reporting tools that examine performance and delivery across all networks and modules.
Managed service software can automate checks, tasks, backups, patches, and policies for customers. It prevents having recurring tickets, helping reduce client busywork. Automated tickets are a cost-effective solution for both providers and clients.
5. Remote Monitoring
Cloud-based software enables employees to manage multiple clients remotely and simultaneously. With instant notifications and proven security measures, users are updated with issues in real-time and they can monitor alerts, events, reports, systems, and logs.
6. Mobile Capabilities
Some managed services software has a mobile web interface or mobile app that can be accessed by your technicians and administrators. It allows them to see real-time system data, use communication tools, and send help desk tickets from any location or device. This approach can significantly improve incident response time.
7. Help Desk
When customers report issues or request service, managed services software can automatically assign incoming tickets to technicians to lessen the burden of help desk coordinators. Various platforms offer help desk functionality across multiple channels, including email, phone, chat, even social media.
4 Top Benefits of working with Managed Services Software for IT Companies
Benefit No. 1: Reduced Overhead Costs
Using managed services software helps users to get more work done in less time. As this can streamline tasks, you can shift your focus to other jobs that need your attention. Functioning just like a virtual assistant, this software can minimize overhead costs, as you don’t need to hire much technical staff and administrative support.
Benefit No. 2: Decision-Making Support
With its cloud-based infrastructure, users can access data from any location, supporting remote communication and monitoring. The real-time reporting allows organizations to make informed decisions and better analyze productivity.
Benefits No. 3: Customization
Managed services platforms can digest a wide spectrum of data from various sources and deliver relevant business intelligence to any client. Service providers can make personized out-of-the-box workflows to fit every business’ needs.
Benefit No. 4: Predictable Expenses
Managed services software providers typically set a monthly rate for custom services under a contract. This enables organizations to budget appropriately and focus on big scale projects rather than overspending. With managed services software, expenses become more predictable.
Swift Systems is an Information Technology firm based in Maryland. Our team offers affordable high quality managed IT services. For a managed services software that has the tools you need to stay ahead of competitors, rely on Swift Systems. Call us today to discuss your requirements!