Help Desk Support Specialist

Do you want to join a strong engineering team at one of the best places to work in Frederick County?

About Us

Swift Systems is a full-service IT engineering and services firm focused on the delivery of managed IT services. Our infrastructure and systems management offerings deliver predictable costs, reliable performance, and help organizations resolve business challenges by successfully leveraging their strategic IT investments. We deliver enterprise grade technology services to businesses, government agencies, and institutions throughout the Maryland Metro in addition to the surrounding areas.

Job Description
This is not your standard Help Desk position. Swift Systems is looking for a disciplined, talented, and customer-focused Support Engineer to join its established engineering team. You’ll collaborate with our customer service and engineering teams to deliver quality IT solutions as well as services to customers in a variety of industries in the tristate area.

Requirements for this Job
This position is client-facing with the core responsibilities of performing remote IT support for Swift’s customers in a variety of industry verticals covering 4000 connected endpoints.
To qualify for this position, you should have two or more years of experience doing remote help desk support. You should have a strong working knowledge of fundamental operations of Windows software, virtualization technology, mobile devices, and other equipment (printers, scanners, etc). More importantly, you must demonstrate a history of excellent customer service, strong personal responsibility, ability to take ownership of technical issues, and consistent delivery and follow-through under pressure.

Requirements

  • 3 years of experience working on a helpdesk
  • Knowledge of Exchange and Office 365
  • Experience with VMWare and Hyper-V
  • Understanding of MS Windows (Servers and Workstations)
  • Excellent documentation, technical and interpersonal skills
  • Ability to clearly recommend technology solutions
  • Local travel to client sites required as needed
  • General awareness of Linux

Other desired characteristics

  • Security Awareness – HIPAA, SOC, SSAE & SAS 70
  • Cisco CCNA
  • Microsoft MCSA
  • ITIL Foundations
  • Other industry certifications
  • Prior Managed Service Provider experience strongly preferred

Compensation
Salary will be $45k – $60k depending on qualifications and experience. This position also participates in our profit sharing plan to reward teams who deliver excellent service and performance to our clients.

Swift Systems is an Equal Opportunity Employer. All qualified candidates will be required to past a criminal background check and submit to a drug screening. Principals only, no calls please. US citizens and permanent residents only, no temporary residents.

If you want to work with a successful, growing team of talented and friendly people, and enjoy helping others resolve their IT challenges, email your resume to careers@swiftsystems.com and reference position HD120.