FILLED! Help Desk Support Specialist

Note: We filled this position in November 2017.

Do you want to join a strong engineering team at one of the best places to work in Frederick County?

We are Swift Systems, and our continued organic growth means we are looking for Help Desk Engineers to join us. We offer a great compensation and benefits package and a work environment which values honesty, transparency and dedication. We invest in our people, because they are what makes us who we are.

We demand excellence, discipline and great customer skills. We reward hard work and dedication. We want the best, and we won’t settle for less, because our clients are used to getting excellence and we intend to keep it that way.


About Us

Swift is a leading managed IT service provider in Maryland. We provide dynamic infrastructure services and data management solutions, helping businesses grow and make the most of the opportunities facing them. We deliver predictable costs and reliable IT services to help organizations resolve business challenges.

Compensation & Benefits

We pay for the best, with a great salary and more!

  • Salary for this position is $45k to $55k depending on qualifications and experience
  • 401(k) with matching
  • Employee profit sharing plan
  • Heavily subsidized healthcare for you and your family, including dental and vision coverage
  • Health Savings Account with a 2-for-1 contribution match up to IRS limits
  • 24 days of flexible PTO per year

You will gain exposure and great experience working with Swift customers in a variety of sectors, including manufacturing, local government, medical, non-profit, and biotech.

Requirements for this Job
You will be dealing with our clients, so great customer skills are an absolute must! You must have excellent customer service skills, strong personal responsibility and integrity, with the ability to consistently deliver and follow-through under pressure.

You will need 2+ years of experience doing IT help desk support. You should have a strong working knowledge of fundamental operations of Windows software, virtualization technology, mobile devices, and other equipment (printers, scanners, etc). More importantly, you must demonstrate a history of excellent customer service, strong personal responsibility, ability to take ownership of technical issues, and consistent delivery and follow-through under pressure. Prior MSP experience is strongly preferred.

If you want to work with a successful, growing team of talented and friendly people, and enjoy helping others resolve their IT challenges, email your resume to and reference position HD120.

Principals only, no calls please. US citizens and permanent residents only, no temporary residents. EOE.