IT Service Management

IT Service Management

Regardless of the size of your business, you need reliable IT support. Whether you need a network to be stable, employees to work in the cloud, hardware to be replaced, or vulnerabilities kept in check, affordable IT service management has many benefits to offer.

IT services can refer to many different types of technology services – from your laptops and all the apps installed on it, to your network printers and all the hardware you use. Even though small businesses may not need full-time IT support, it is still expensive to set up on their own, which is why they opt for outsourced IT service management that are scalable as their business grows.

Definition of ITSM

IT service management (ITSM) involves all the different activities such as creating, supporting, designing and delivering IT services. Often only referred to as IT support, IT service management can go way beyond normal day-to-day issues. Your IT support technician team is responsible for all the services, make sure they are working properly and that you and I system is protected.

There are many benefits in professional IT service management, including:

  • Produced incident lifestyles
  • Process implementation according to best practices
  • Increased value and cost efficiency increased productivity
  • Increase security and protection
  • Reduced cost for total IT expenses

Your business can benefit from ITSM as it will reduce IT costs, improve the quality of your customer service, improve flexibility, increase your competitive advantage, and reduce risk. ITSM is especially used to reduce costs in businesses of all sizes, as it will:

  • Increase IT efficiency
  • Reduce IT wastage
  • Increase business efficiency

With reliable IT service management, your IT service provider can help you to improve your process workflow, use IT resources more efficiently, reduce IT incidents and saving time.

ITSM vs ITIL: What’s the Difference?

Whereas ITSM refers to IT service management, ITIL refers to IT infrastructure library. In fact, the term IT infrastructure library is a bit outdated, as ITILT Is now a registered trademark of AXELOS. ITIL has been successfully adopted by many organizations and there are millions of ITIL certified practitioners today.

In short, ITIL is basically a set of ITSM best practices, consisting of processes, procedures, checklists and tasks. The goal is to integrate this into your business’ strategy, and it’s divided into five stages, namely:

  • Service strategy
  • Service design
  • Service transition
  • Service operation
  • Continual service improvement

There are many different ITSM frameworks, of which ITIL is the most common throughout the world. The goal of ITIL is to promote an efficient and effective organization, with ITIL 4 being released in 2019.

Benefits of IT Service Management

In today’s challenging business environment, companies are increasingly relying on IT support personnel to deliver important business functions and processes. As businesses rely more and more on IT functions every day, IT service management has become more important than ever.

IT service management ensures efficiency as it can help an organization maximize their resources. It can also reduce operational costs as IT infrastructure and operations spending makes up almost 60 percent of total global IT spend. IT services can help organizations scale their operations more effectively, without the need for excessive hiring, reducing the manual workload for IT personnel.

When technology changes are not well-planned and tested, it can lead to unnecessary risk or even interruptions in your business. Proper IT service management can ensure that your business runs smoothly and that there is no risk of damage. Policies and procedures can also be put together to support change management within larger organizations.

Finally, you can enjoy increased productivity and service delivery with the right IT services and support. With better support comes better customer service, which is very important for businesses. With increased workload and a reduction in unnecessary workload, IT service management has many benefits to offer modern small and medium businesses.

As a leading IT service provider in Sacramento, salient IT provides a variety of reliable IT support services that includes cloud services, backup and support, avoid services, as well as a highly efficient IT helpdesk. Our services are customized to your unique business needs, allowing you to focus on other areas of your business while we handle all your technology.

In the market for affordable IT service management in Sacramento? Contact Salient IT support today at (916) 432-2074 for an obligation-free consultation.

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