Why Your Business Needs an IT Service Desk

Let me guess – your office has never experienced any technical issues and all the hardware/software in your office works just as advertised? Yeah, right.

In times of technology-related fury, you need help. And that means real, expert help – not just your friend’s techy nephew. That is where having access to an IT service desk is essential.

What is an IT Service Desk?

Instead of spending hours on Google trying to figure out why your printer isn’t working, you call an IT service desk number. A specialist who is familiar with the equipment in your office will talk you through each step in getting that printer up and running again.

IT IS IMPORTANT TO REMEMBER THAT NOT EVERY IT SERVICE DESK IS CREATED EQUAL.

While there are some really great IT companies that offer IT service desk support, there are also companies that give help desks a bad name. When looking for a quality IT service desk company, make sure to really research the company and look at things like testimonials.

24/7/365

One of the best parts of working with an IT service desk company is the fact that they are always available. If you are in the office late at night trying to get a big project out and run into an IT issue, an IT expert is just a phone call away.

Great Response Time

As I mentioned before, IT companies will vary widely in quality. Swift Systems boasts a guaranteed 15-minute response time for all contract customers, and will often respond in half that time. With some other companies, however, you could be listening to elevator music for many hours before you get a response (and who picks that music, anyway?).

Fixed Cost

Many IT service desk companies handle IT helpdesk through something like a managed IT service offering. This is the future of IT service, as it aligns the needs of the client and the IT provider. The client gets high quality IT experts at a moments notice, and the IT provider gets to work with an office with an IT infrastructure they are familiar with. The best part? You save money. The IT company is incentivized to fix your problem right the first time, as quickly as possible. If they don’t, they will have to come back, and because it is a fixed cost, they aren’t getting paid more. Sounds nice, right?

Team of Experts

On top of consistent pricing, IT service desk companies that provide helpdesk through managed IT services also have top-notch IT experts. Because they want jobs done right the first time, they go out and get the best IT specialists. You can tap into this expertise.

Check out what some customers have to say about Swift Systems:

EVERY TIME I TURNED AROUND TODAY, I WAS SENDING IN A REQUEST. PETER RESPONDED TO ALL OF THEM QUICKLY AND PROFESSIONALLY AND FIXED PROBLEMS. I FELT LIKE I GOT 110% OF HIS ATTENTION TODAY, ALTHOUGH I’M SURE HE HAD PLENTY OF OTHER PEOPLE TO HELP TOO. THANK YOU!

Testimonials like this are not uncommon in high quality IT providers.

If you are interested in learning more about IT service desk services, reach out to Swift Systems! We would love to hear from you. Your IT-related stressors are just a phone call away!