Bronze	Silver	Gold	Platinum
Onsite Hours	6	12	18	24
Remote Support Hours	2	4	6	8
Total Technical Support Hours	8	16	24	32
Hourly Rate for Additional Onsite Services *	$ 125	$ 120	$ 115	$ 110
Hourly Rate for Additional Remote Services ** (Help Desk)	$ 95	$ 90	$ 85	$ 80
Emergency Service (4-hour response)	1 per month	2 per month	3 per month	Unlimited
Remote Network Monitoring	Business Day Internet Connectivity	24x7 Internet Connectivity and 5 additional devices	24x7 Internet Connectivity and 15 additional devices	24x7 Internet Connectivity and 25 additional devices
Assigned Primary Network Engineer
Assigned Customer Care Team
Preventive Server Maintenance, patches
Access to Swift Systems JobTraQ Service Management System
Certified Technical Team
Monthly Fee	$ 945	$ 1,795	$ 2,595	$ 3,295

   * Standard Rate is $125/hr. Additional Fees may apply for Managers and System Architects. For a complete list of standard rates, click here.
 
  ** Not available without a service, help desk, or other contract.

All Services are pre-scheduled and coordinated by authorized Swift Systems Staff.

After-Hours, and Weekend Services are invoiced at time and a half, and Emergency Holiday Service is invoiced at double time (unless contract provisions state otherwise, or special arrangements are made in advance via the sales team).

To discuss having a swift engineer or team of engineers provide services or solutions to your organization,
contact Swift Systems Sales.